Shipping Information

At Whata Cleat, we specialize in custom cleat transformations. Unlike traditional online footwear purchases, our process requires customers to send in their own shoes to be customized. Please read the information below carefully before purchasing.

How Shipping Works

When you place an order on the Whata Cleat website, you are purchasing our customization service, not a pre-shipped product.

Here’s how the process works:

1. You purchase a customization service on our website

2. You ship your shoes to our warehouse for customization

3. We customize your shoes based on your selected design

4. We ship the completed cleats back to you

Customer Responsibility for Shipping (Inbound)

Customers are responsible for shipping their shoes to our warehouse.

  • You may use any shipping carrier you prefer (USPS, UPS, FedEx, etc.)

  • Shipping costs to Whata Cleat are not included in your purchase

  • We strongly recommend using a tracked shipping method

Ship Your Shoes To:

NIBO GLOBAL ENTERPRISES

1012 N. Woods Mill Road

Chesterfield, MO 63017

United States

Phone: 914-310-5032

Attn: Chad Ellis

⚠️ Important:
Please include your order number inside the package so we can correctly match your shoes to your purchase.

Processing Time (After Shoes Are Received)

Customization begins only after your shoes are received at our facility.

  • Processing time: 10–15 business days

  • This includes preparation, customization, quality checks, and packaging

  • Processing time does not begin until your shoes arrive at our warehouse

Return Shipping (Outbound)

Once customization is complete, we will ship your cleats back to you.

  • Estimated return shipping time: 3–7 business days

  • Tracking information will be emailed once your order ships

  • Shipping method and cost will be based on your selection at checkout (if applicable)

Incorrect Address & Shipping Errors

Please ensure:

  • Your return address is accurate at checkout

  • Your order number is included inside your inbound shipment

Whata Cleat is not responsible for:

  • Packages sent to the wrong address

  • Orders without identifiable order numbers

  • Delays caused by shipping carriers

Lost or Damaged Packages

Inbound (Customer → Whata Cleat)

  • Whata Cleat is not responsible for shoes lost or damaged during inbound shipping

  • Please insure your package if you feel it is necessary

Outbound (Whata Cleat → Customer)

  • Contact us within 48 hours of delivery for damaged items

  • Contact us within 7 days of expected delivery for lost shipments

Delays & Exceptions

Delays may occur due to:

  • Shipping carrier issues

  • High order volume

  • Weather, holidays, or supply chain disruptions

Once a package is handed off to the carrier, Whata Cleat is not responsible for carrier-related delays.

Questions?

If you have questions about shipping or your order status, contact us at: [email protected]

Thank you for trusting Whata Cleat with your custom footwear

© Copyright 2026. Whata Cleat. All Rights Reserved.